photographyliner.blogg.se

• TWILIO ENQUEUE HOW TO

Create a new PHP file called enqueue-call.php and add the following code. But when the caller selected their language, we werent ready to handle that input. There is a good contact center example application here too. In the previous step we received a call to a Twilio phone number and prompted the caller to select a preferred language.

TWILIO ENQUEUE HOW TO

There is a good blog post here on how to setup TaskRouter as a support desk. Have a process running in your app that uses the REST API to poll the queue members and checks their waitTime. If that time is > 60 seconds you can redirect that call. It's a little too much to build out your application for you here, but TaskRouter allows you to define a Workflow for incoming calls, which are turned into Tasks, and assigned to active Workers. When the track is done playing, Twilio will make another request to the waitUrl and pass you a QueueTime parameter which will tell you how long the caller has been in the queue. I think there are a couple of ways you can approach. I think the easiest way to explain this is with examples: 1. I dont beleive there is a way to set a Timeout attribute on the enqueue verb. It makes the web capable of pushing information to its users, instead of waiting for users to ask for information.

verb and place the call into a call queue. It enables the web to start being aware of events, to respond to things without user interaction.

When you are ready to move the call out from 'hold', you simply redirect the call.

is the line where callers are waiting. One is to use the verb and set the loop attribute to zero, which will tell Twilio to loop over that audio indefinitely. The harder way involves using Twilio's TaskRouter to manage the queue and dialling to agents. is used to line up the callers who have placed incoming phone call.

Then, you could have another number that the agents dial into that calls the and connects them to the first person waiting, using the following TwiML: In response to the initial call you should use TwiML to the call, adding it to the back of the queue.

The simple way will mean your agents would need to dial into the queue, the harder way will setup an automated system that dials your agents when there is a new call in the queue.